Boilers & Central Heating - Frequently Asked Questions

1.  How long does it take to service a boiler?

Typically, a standard boiler service takes approximately 2 hours but this very much depends on the age of the boiler, whether it's been regularly serviced and if any faults are discovered during the service

2.  How much does a boiler service cost?

A standard boiler service would cost £60.00.  This wouldn't include any additional parts or repairs that may be required due to problems discovered during the service.  Any additional work required would be notified to you at the time.

3.  What paperwork will I receive when my boiler is installed, serviced or repaired?

If we've installed a new boiler for you then you'll receive a commissioning report which will be completed at the time (this can be found at the back of your boiler installation instructions).  Within 30 days you'll also receive a Gas Safe & building regulations installation compliance certificate.  This will be applied for by us and will be sent directly to you.

If your boiler has been serviced or repaired then we will complete a safety record at the time and leave a copy with you.  This will detail the work we've carried out, whether the appliance is safe to use and if we have any observations or recommendations for you.

4.  How much does it cost to have a new boiler installed?

This very much depends on several factors such as the type of installation, if the exchange is like for like, the accessibility, the type of replacement boiler required and whether additional controls are needed for example.  Typically, a boiler replacement would start from around £1000 but If you are thinking of having a new boiler then why not request a free, no obligation quotation from us which we'll carry out at your convenience.

5.  How long does it take to install a new boiler?

If your boiler is being exchanged like for like then it will typically be completed within one to two days.  However, if the system is being changed or upgraded then it could take up to 3 days in total.  Again, we'll let you know exactly how long it will take during the onsite quotation process.

6.  What make of boiler do you install?

Here at ActionGas we can install any boiler make or model you wish, we do however have our recommended favourites which are tried and tested brands to fit a range of budgets.  ViessmannBaxiWorcester Bosch and Vaillant would be our preferred manufacturer but we can discuss the different options with you during the quotation visit.

7.  Will my new boiler have a warranty? 

Yes!  But depending on which make and model you chose will depend on the length of that warranty.  Generally these range from 2 to 10 years and include all parts and labour.  The warranty will be provided by the manufacturer, not the installer.

8.  If I'm having a new boiler do I need to have a smart control?

No, you don't need to have a smart control  However, if you're having a new combination boiler fitted you do have to have an additional device which will make it "Boiler Plus" compliant; failure to have the appliance installed to boiler plus standard could result in a fine for the installer and the home owner.  There are currently four types of boiler plus devices; smart controls, load compensation, weather compensation and flue gas recovery.  As long as one of these is fitted then your new boiler will be compliant.

9.  What is "Boiler Plus"?

"Boiler Plus" was introduced by the Government on 6th April 2018 in order to reduce harmful emissions into the atmosphere and improve energy efficiency in the home.  It basically states that anyone having a new combination boiler fitted must have one additional device which will reduce emissions and also make the boiler at least 2% more efficient (thereby saving you money in the long term). There are four device types; smart controls, load compensation, weather compensation and flue gas recovery.  The cheapest of these control devices could be as little as £15 for weather compensation or £200 for smart controls such as Nest or Hive.  We'd be more than happy to talk you through the different options and what the benefits and pitfalls are of each one.

10.  What is a central heating filter?

A central heating filter is fitted to the central heating return pipe.  Inside the filter is a large, powerful magnet which catches the magnetic sludge (iron oxide) that's inside the system.   This sludge is caused by a reaction between the water in the system and the steel radiators.  Fitting a filter to your system will protect you boiler and ensure that the sludge does't block your heat exchangers or damage your boiler components.

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ActionGas - Heating & Plumbing

19 Stainmore Close

Barnard Castle

DL12 9DY

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